Billing Policy

Effective Date: January 1, 2026

This Billing Guide explains how billing works on Kohn AI for both individual subscribers and groups. It describes what you are charged, when charges occur, how AI usage credits work, and what happens if a payment fails. This guide is provided for your convenience and is subject to the Terms of Service; where this guide and the Terms differ, the Terms control.

Kohn AI is operated by Kohn Communications, Inc. (“Kohn,” “we,” “us,” or “our”). All prices are in U.S. dollars.

1. Two Kinds of Charges

There are two separate things you may be billed for on Kohn AI:

• Subscription fees — a recurring monthly charge for access to the Services, billed per person.
• KohnAI usage credits — the credits that power the AI coaching assistant. Every account receives a monthly allowance of credits included with its subscription, and additional credits may be purchased if you need more before your monthly allowance resets.

Subscriptions and credits are billed and tracked separately. Buying additional credits does not change your subscription, and paying your subscription does not add extra credits beyond your included monthly allowance.

2. Payment Methods

Kohn AI stores a single payment card on file for each account or group. Charges are processed automatically against that card when they come due.

• You add or update your card during signup, when you purchase credits, or from your account’s billing screen.
• If a charge is attempted and no valid card is on file, you will be directed to add one before the Services can continue.
• Card details are handled by our payment processor. You are responsible for keeping a valid, current card on file.

3. For Individual Subscribers

Free Trial and Your First Charge

If your account includes a free trial, you are not charged during the trial period. Your first subscription charge is attempted on the day after your trial expires.

If your account does not include a trial, your first subscription charge is attempted immediately when you subscribe. If that first charge is declined, your subscription is not activated and the card is removed.

Monthly Subscription

Individual membership is billed at the rate shown in your My Subscription page.

• After your first charge, your subscription renews once per month on the same calendar day.
• If your renewal day does not exist in a given month (for example, the 31st), the renewal date is adjusted forward to a valid day so your billing cycle stays consistent.
• Each successful charge extends your access for one additional month.

Failed Payments and Reactivation

If a monthly renewal charge is declined, Kohn will notify you and retry the charge on the following days.

• After three consecutive failed attempts, your subscription is set to inactive and your access to paid features is removed.
• To restore access, update your payment card. Once a successful charge is processed, your subscription and access are reactivated.

Your KohnAI Usage Credits

Your subscription includes a monthly allowance of 4,000 KohnAI credits. These credits are consumed as you use the AI coaching assistant.

• Your credit allowance resets at the start of each calendar month. Unused credits do not carry over.
• As you approach your limit, Kohn AI will alert you when you reach 75%, 90%, and 100% of your monthly credits. Each alert is sent once per month.
• If you reach your limit before the month resets, you can purchase additional credits to continue.

Buying Additional Credits

Individual subscribers can buy more credits at any time for the current month:

• Each purchase adds 4,000 credits for $25.00.
• Purchased credits are added on top of your monthly allowance and apply to the current month only. They are used up alongside your regular allowance and do not carry into the next month.
• Purchases are charged to the card on file. You may enter a new card at the time of purchase.

Viewing Your Transactions

Your Transactions page shows a combined history of your subscription charges and any credit purchases, including the date, amount, and status of each.

4. For Groups and Group Administrators

A group lets one or more administrators pay for and manage access on behalf of multiple members. Group billing is handled centrally: the group pays for its members, and members do not maintain their own subscriptions while they belong to the group.

Group Roles

• Group Administrator — manages members, billing, and credit allocations for the group. An administrator may manage the group with or without taking a paid member seat.
• Group Member — a person granted access through the group. Each member occupying a seat is billed to the group.

Group Pricing

Groups are billed per member. The monthly per-person rate for your group can be seen on your group administration page. A member seat held by an administrator is billed at the same per-member rate.

Setting Up Group Billing

To activate a group, an administrator adds a payment card to the group and completes billing setup. The card added here is used for all group charges — member seats and any group credit purchases.

Adding Members and Proration

Members can be added by invitation (by email) or directly by an administrator.

• When a group is first established, the initial members are charged together, and the group’s monthly renewal date is set to one month from that first charge.
• When a member is added to an already-active group partway through the billing cycle, that member is billed a prorated amount covering only the remainder of the current cycle. The member’s full per-seat rate then begins at the next renewal.
• Invited members join by accepting an email invitation. Billing for an invited member is tied to the invitation so that a member is never billed twice for joining.

Monthly Group Renewal

On the group’s renewal date each month, the group card is charged for the current number of billable members at the per-member rate. A successful renewal extends access for all active members for another month.

Removing Members

When an administrator removes a member’s access, that member is marked for removal but keeps access through the end of the current paid cycle. At the next renewal, the member is finalized as inactive and is no longer billed. Members can also be reactivated by an administrator.

Failed Group Payments, Suspension, and Recovery

If a group charge is declined, Kohn notifies the group’s administrators and retries on the following days.

• After three consecutive failed attempts, the group is suspended: member access is paused and the group is marked inactive.
• To recover a suspended group, an administrator updates the payment card. Kohn then charges the outstanding amount for the group’s members; once that charge succeeds, all members are reactivated and monthly billing resumes.

Group KohnAI Usage Credits

Each group has a shared monthly credit pool. Every member contributes a base monthly allowance of 4,000 credits to the group, and administrators control how those credits are distributed.

• Per-member caps — an administrator can set a default credit cap that applies to all members, or set a specific cap for an individual member.
• Temporary increases — an administrator can raise caps for the current month only, which reset at the start of the next month.
• Mid-month joiners — a member who joins an active group partway through the month receives a prorated credit allowance for their partial first month, then a full allowance the following month.
• Usage alerts — administrators are notified as the group pool approaches 75%, 90%, and 100% of its credits, and individual members are alerted as they approach their own caps.

Buying Additional Group Credits

When a group needs more credits than its members’ monthly allowances provide, an administrator can purchase additional credits for the group:

• Each purchase adds 10,000 credits for $50.00, and multiple blocks may be purchased at once.
• Purchased credits are added to the group pool for the current month only and are charged to the group card.
• Group credit purchases appear in the group’s Payment History.

Members Requesting More Credits

A group member who runs low on credits can send a request for more credits to their group administrators from within the Services. Administrators can then raise the member’s cap or purchase additional group credits.

Payment History

The group’s Payment History shows all group charges — initial setup, prorated additions, monthly renewals, recovery charges, and credit purchases — including the date, amount, number of members billed, and status of each.

5. Refunds

Consistent with the Terms of Service:

• Fees are billed in advance on a subscription or usage basis.
• All payments are non-refundable, including subscription charges and credit purchases.

Failure to pay may result in suspension or termination of access, as described above and in the Terms.

6. Changes to Pricing and Billing

Kohn may update pricing, credit allowances, and billing practices from time to time. Material changes will be communicated through the Services or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated terms.

Questions?

If you have questions about your billing, a charge on your account, or your group’s payment history, contact Kohn Communications, Inc. at the address listed in the Terms of Service.